Privacy Policy Overview
Your rights and information protection matter to us
What Information We Collect
We collect personal and analytical data to operate our services safely and improve user experience. Information is collected when you interact with our site, submit forms, or use features.
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→Full name and contact details collected via forms
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→Usage data from browsing and interactions
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→Device and browser type for analytics
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→IP address for security and troubleshooting
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→Any information you volunteer for service requests
Information is processed securely and accessed only by authorized staff for the intended purpose.
How Your Information Is Used
We use your data to deliver requested services, respond to queries, and improve the site’s features and performance.
We may use anonymized analytics for site optimization and to support customer experience improvements.
Your Rights and Choices
As a South African user, you may request access, correction, or deletion of your data held by us under POPIA.
Access Rights
You may request a record of your data.
Correction Rights
You can ask to update your personal information.
Deletion Rights
Request deletion of your details if no longer needed.
Data Portability
Ask for your data in a common file format.
When We Share Data
We do not sell data to third parties. Sharing is limited to partners who support our services under contract.
Transfers outside South Africa follow legal safeguards. We require data processors to adhere to strict privacy standards.
How We Protect Data
We maintain technical and organizational security measures to keep your data safe from loss, misuse, or access.
Data is retained only as long as necessary for service delivery and compliance with the law.
Contact Privacy Team
Address: Berea (Regus centre), East London South Africa
Phone: +27112274804
Email: content@luvioralux.com